Better Business Bureau of Detroit and Eastern Michigan

26777 Central Park Blvd., Ste. 100

Southfield, MI 48076

Re: Complaint 13749530

To Who it might Concern:

Many thanks for offering Quicken Loans the chance to react to Mrs. Townsend’s correspondence that is recent your working environment. At Quicken Loans, we just just just take great pride inside our company culture—a culture this is certainly built on a couple of core values we call ISMs. One such ISM is “every customer, each and every time, no exceptions, no excuses. ” That specific ISM is manifested in every thing we do, including within our thorough review and a reaction to all inquiries, dilemmas, and complaints delivered to our attention. We sincerely regret any dissatisfaction Mrs. Townsend knowledgeable about us.

After getting Mrs. Townsend’s issue, we contacted her straight. As Mrs. Townsend appreciates, we usually do not concur along with her allegation that Quickens Loans guaranteed the deposit would be refunded “no matter just just what. ” Instead, we unearthed that our home loan Banker precisely explained our deposit policy to Mrs. Townsend. Additionally, Mrs. Townsend’s wife finalized a Deposit Agreement on July 8, 2019, which states to some extent, “If you application is rejected or withdrawn, for just about any explanation, we shall refund your deposit minus the real price of your assessment and credit file. ” The Townsend’s house appraised at a lower price than expected, and now we were not able to shut their loan because of this. In amount, a refund that is full maybe maybe maybe not owed to your Townsends when it comes to reasons outlined above.

The undersigned directly if there are additional questions, please contact.

Consumer Reaction

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We have evaluated the reaction produced by the company in mention of the complaint ID ********* and have now determined that this proposed action will never resolve my problem. For the guide, information on why i will be rejecting this response look below:

He initial woman that we talked to when it comes to my loan had been calling me on a recorded line. We made certain to inquire about the agent if some of these details within the loan strive to alter drastically would We be refunded my whole quantity. She reacted that i might be refunded no real matter what. It is all unfortunate on a recorded line however the numerous agents that We have $255 personal loans online colorado talked to in relation to simply refund never have permitted me personally he initial woman that we talked to in relation to my loan ended up being calling me personally on a recorded line. We made certain to inquire of the representative if some of these details into the loan work to alter drastically would We be refunded my whole quantity. She reacted that I would personally be refunded no real matter what. That is all unfortunate on a recorded line nevertheless the numerous agents with any kind of explanation that I have spoken to in regards to just refund have not allowed me to listen to the call or provided me. The final representative I believe his name was Eric, was very rude and degrading that I spoke with. He had been reading from the script and wouldn’t normally I would ike to getting sentence that is entire. He had been extremely rude we asked to talk with their superior and had been Tell dad he couldn’t promise that i might get a call right back and he will be the only person who I would personally be conversing with. I became scammed because of the very first agent whom lied and stated i might receive a complete reimbursement regardless of what. It’s on a recorded line. I have been done by them incorrect.

I’m demanding a refund that is full the corporation whom scammed me.