Better Business Bureau of Detroit and Eastern Michigan
26777 Central Park Blvd., Ste. 100
Southfield, MI 48076
Re: Complaint 13749530
To Who it might Concern:
Many thanks for offering Quicken Loans the chance to react to Mrs. Townsend’s correspondence that is recent your working environment. At Quicken Loans, we just just just take great pride inside our company culture—a culture this is certainly built on a couple of core values we call ISMs. One such ISM is “every customer, each and every time, no exceptions, no excuses. ” That specific ISM is manifested in every thing we do, including within our thorough review and a reaction to all inquiries, dilemmas, and complaints delivered to our attention.
