Bbb of Detroit and Eastern Michigan

26777 Central Park Blvd., Ste. 100

Southfield, MI 48076

Re: Complaint 13749530

To Who it might Concern:

Thank you for offering Quicken Loans the chance to react to Mrs. Townsend’s correspondence that is recent your working environment. At Quicken Loans additional hints, we just simply take great pride within our company culture—a culture this is certainly constructed on a couple of core values we call ISMs. One ISM that is such is customer, each and every time, no exceptions, no excuses. ” That specific ISM is manifested in every thing we do, including inside our thorough review and a reaction to all inquiries, problems, and complaints delivered to our attention. We sincerely regret any dissatisfaction Mrs. Townsend knowledgeable about us.

After getting Mrs. Townsend’s grievance, we contacted her directly. As Mrs. Townsend appreciates, we usually do not concur along with her allegation that Quickens Loans guaranteed the deposit would no be refunded matter just just what. ” Instead, we unearthed that our home loan Banker precisely explained our deposit policy to Mrs. Townsend. Additionally, Mrs. Townsend’s wife finalized a Deposit Agreement on July 8, 2019, which states to some extent, “If you application is rejected or withdrawn, for just about any explanation, we’ll refund your deposit without the real price of your appraisal and credit file. ” The Townsend’s house appraised on the cheap than expected, and now we were not able to shut their loan because of this. In amount, a refund that is full perhaps not owed towards the Townsends for the reasons outlined above.

The undersigned directly if there are additional questions, please contact.

Client Reaction

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We have evaluated the reaction produced by the continuing company in mention of the complaint ID ********* and have now determined that this proposed action will never resolve my problem. For the reference, details of why i will be rejecting this response look below:

He initial woman on a recorded line that I spoke to in regards to my loan was contacting me. We ensured to ask the representative if some of these details within the loan strive to alter drastically would We be refunded my whole quantity. She reacted that i might be refunded no real matter what. This might be all unfortunate on a recorded line nevertheless the numerous agents that We have talked to in relation to just refund never have permitted me personally he initial woman that I talked to in relation to my loan had been calling me personally on a recorded line. We made certain to inquire of the representative if some of these details within the loan strive to alter drastically would We be refunded my whole quantity. She reacted that I would personally be refunded regardless of what. This might be all unfortunate on a recorded line nevertheless the numerous agents with any kind of explanation that I have spoken to in regards to just refund have not allowed me to listen to the call or provided me. The past representative I believe his name was Eric, was very rude and degrading that I spoke with. He had been reading from the script and wouldn’t normally I would ike to getting whole phrase away. He had been really rude we asked to talk to their superior and had been Tell dad he couldn’t promise that I would personally be talking to that I would receive a phone call back and he would be the only person. I became scammed by the agent that is first lied and stated i might get a complete reimbursement no real matter what. It is on a recorded line. They’ve done me personally incorrect.

I will be demanding a refund that is full the corporation whom scammed me personally.